First Watch Cafe Manager in Farragut, TN at First Watch

Date Posted: 7/17/2021

Job Snapshot

Job Description

Capstone Concepts • Franchisee of First Watch
We offer extremely competitive benefit packages; $55k plus included in total compensation.
First Watch is the fastest growing Breakfast, Brunch, and Lunch concept in the country with over 400 units. Capstone Concepts has 8 franchised locations in Tennessee and one under construction in Asheville, North Carolina. The Asheville location will be opening in the fall of 2021 at the Biltmore Village. We are looking for team members!
Knoxville / Johnson City, TN = 5
Chattanooga, TN = 3
Asheville, NC / Biltmore Village = 1 (opening Fall of 2021)
Knoxville / Johnson City, TN = 3 more
Chattanooga, TN = 2 more
Asheville, NC = 2 more
1. Ensure all team members follow Capstone Concepts’ uniform standard.
2. Ensure daily time keeping is accurate.
3. Develop Black Hat and Black Apron team members.
4. Set standards so unit achieves a 95% or better health and Steritech inspection.
5. Ensure all policies and procedures are being upheld in the unit.
• Training program followed for new hires.
• Oversee team member certification.
6. Provide hands on leadership when working in unit. Work positions and provide feedback daily.
7. Follow up and verify all cash deposits are made daily.
8. Audit re•fire report and daily checks to ensure no theft is happening.
9. Check weekly paperwork to ensure accuracy before it is turned into the office.
10. Participate in bi•weekly manager meeting to set and enforce standards.
11. Follow weekly schedule. No overtime.
12. Ensure unit has proper supplies while maintaining period budget.
13. All produce and food orders completed on time. No more than 7 days on•hand food in the unit.
14. Follow up on food cost issues and implement plans to be under gap by .6%.
15. Ensure daily paperwork is completed. Follow up on DSR RED items to ensure we are meeting standard.
16. Be ready for white glove inspections.
17. Be accessible even on your off days. During vacation have a plan in place so you are not interrupted.
18. Hit or exceed period budget.
19. Create ways to increase No•Wait and Sunny Club sign ups.
20. Handle all complaints in a manner that aligns with our culture of service.
21. Work with marketing on initiative rollouts and event preparation.
22. All staff or server meetings held monthly•10 c’s 5 s’s.
23. Write and execute a TTD list. The 12•24•36 hour rule.