First Watch Cafe Manager in Knoxville, TN at First Watch

Date Posted: 10/15/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Knoxville, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/15/2021
  • Restaurant
    First Watch - Bearden Hill

Job Description

Description:

First Watch  - Your Daytime Cafe!

First Watch is the fastest growing Breakfast, Brunch, and Lunch concept in the country with over 400 units. 

Franchised by locally owned Capstone Concepts, LLC

8 franchised locations in Tennessee and one under construction in Asheville, North Carolina. The Asheville location will be opening in the fall of 2021 at the Biltmore Village.

 #capstoneconcepts

Our Mission: At Capstone Concepts, LLC, we lead, develop, and care for each other so we can take care of our guests.  

Our Motto: Trust. Serve. Lead.

Our Philosophy: We are a hands-on team that believes integrity comes first. Our customer focus, management controls, and relationship drive our growth and build successful brands.

We are looking for team members! 

ESSENTIAL DUTIES: ​

  • The Cafe Manager is responsible for supporting the mission, vision, and values of First Watch Restaurants through all they do in their role every day.
  • Exercise basic shift-to-shift financial control to meet the restaurant sales, revenue, and profitability goals.
  • Provide efficient and professional service to meet or exceed customer expectations.
  • Respond to customer feedback and handle customer concerns/needs. 
  • Ensure all policies, procedures, and training for team members are being followed. 
  • Participate in certification of team members. 
  • Develop Black Hat and Black Apron team members. 
  • Set standards so the restaurant maintains the highest level of cleanliness.
  • Participate in bi-weekly manager meeting to set and enforce standards. 
  • Ensure all team members follow Capstone Concepts’ uniform standard.
  • Supervise food handling procedures and operational processes.
  • Ensure safe working conditions as required by OSHA and federal, state, and local governing bodies.
  • Verify and complete all paperwork on a daily basis.
  • Manage all internal/external communications in a timely and effective manner.
  • Ensure daily time keeping is accurate. 
  • Be ready for white glove inspections. 

Requirements:

QUALIFICATIONS 

  • 2 years management in a full-service restaurant, or 2 years experience at First Watch. 
  • Black Hat or Black Apron certified for internal promotions. 
  • Can work in a high stress environment. 
  • Heavy kitchen experience. 
  • Proficient in Microsoft Office products.
  • Organized.
  • Hands-on leadership style. 
  • Valid driver’s license and personal vehicle insurance. 
  • Ability to motivate and develop team members. 
  • Good written and verbal communication skills. 
  • Time management skills and ability to multitask. 
  • Ability to make good decisions and find alternative solutions.

Additional Info:

BENEFITS

  • Never have to work a night shift! 
  • Competitive pay 
  • Health Insurance
  • 401k 
  • Paid vacation 
  • Excellent training. 
  • Opportunities to advance. 

Equal Opportunity Employer. All employment decisions are based on merit, qualifications, and abilities. We do not discriminate in our employment opportunities based on race, color, religion, sex, national origin, age, disability, marital status, veteran status, citizenship, sexual orientation, gender identity or expression, or any other characteristic protected by law.

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