FW Cafe Manager in Chattanooga, TN at First Watch

Date Posted: 10/17/2020

Job Snapshot

Job Description

Capstone Concepts - Franchisee of First Watch

1.Ensure all team members follow Capstone Concepts’ uniform standard.
2.Ensure daily time keeping is accurate.
3.Develop Black Hat and Black Apron team members.
4.Set standards so unit achieves a 95% or better health and Steritech inspection.
5.Ensure all policies and procedures are being upheld in the unit.
•Training program followed for new hires.
•Oversee team member certification.
6.Provide hands on leadership when working in unit. Work positions and provide feedback daily.
7.Follow up and verify all cash deposits are made daily.
8.Audit re-fire report and daily checks to ensure no theft is happening.
9.Check weekly paperwork to ensure accuracy before it is turned into the office.
10.Participate in bi-weekly manager meeting to set and enforce standards.
11.Follow weekly schedule. No overtime.
12.Ensure unit has proper supplies while maintaining period budget.
13.All produce and food orders completed on time. No more than 7 days on-hand food in the unit.
14.Follow up on food cost issues and implement plans to be under gap by .6%.
15.Ensure daily paperwork is completed. Follow up on DSR RED items to ensure we are meeting standard.
16.Be ready for white glove inspections.
17.Be accessible even on your off days. During vacation have a plan in place so you are not interrupted.
18.Hit or exceed period budget.
19.Create ways to increase No-Wait and Sunny Club sign ups.
20.Handle all complaints in a manner that aligns with our culture of service.
21.Work with marketing on initiative rollouts and event preparation.
22.All staff or server meetings held monthly-10 c’s 5 s’s.
23.Write and execute a TTD list. The 12-24-36 hour rule.


•2 Years management in a full-service restaurant.
•1 year at assistant manager level.
•2 years’ experience at FW. Black Hat or Black Apron certified.
•Can work in a high stress environment.
•Heavy Kitchen experience.
•Proficient in Microsoft office.
•Hands on leadership style.
•Valid driver’s license and insurance.
•Motivate and develop team members.
•Good written and verbal communication skills.
•Time Management skills and able to multitask.
•Ability to make good decisions and find alternative solutions.

Additional Info:


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