General Manager in Katy, TX at First Watch

Date Posted: 8/22/2020

Job Snapshot

  • Employee Type:
  • Location:
    20200 Katy Freeway
    Katy, TX
  • Job Type:
  • Experience:
    At least 10 year(s)
  • Date Posted:
  • Restaurant
    530 Price Plaza

Job Description

Company Overview
First Watch - Daytime Cafe is a breakfast restaurant that thrives on 'fresh, new concepts.' We cater to people who are looking for a Breakfast, Brunch and Lunch restaurant that serve more than just your steaks and food fit for later in the day.

OPEN DAILY FROM 7:00 AM -- 2:30 PM

Yeah, it's true. We love our employees more than bacon.
Together, we enjoy a fun, fast-paced environment in each of our restaurants.

Job Overview
The position is responsible for day-to-day leadership and management of a First Watch restaurant and its staff. This includes accountability for planning, organizing and directing all restaurant functions, including guest services, food and beverage, inventory management, safety and sanitation as well as restaurant receipts. The purpose of this position is to profitably and efficiently operate the restaurant.

General Responsibilities
•Oversee and manage all areas of the restaurant and make final decisions on matters of importance
•Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
•Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
•Enforce sanitary practices for food handling, general cleanliness, and maintenance
•Responsible for ensuring consistent high quality of food preparation and service of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances
•Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
•Estimate food and beverage costs. Work with Corporate office staff for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste
•Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies
•Must be ServSafe certified; will uphold all ServSafe guidelines
•Ensure that proper security procedures are in place to protect employees, guests and company assets
•Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or employee is injured
•Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness
•Investigate and resolve complaints concerning food quality and service
•Provide direction to employees regarding operational and procedural issues
•Interview hourly employees. Direct hiring, supervision, development and, when necessary, termination of employees
•Conduct orientation, explain the First Watch story, and oversee the training of new employees
•Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews
•Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules and ensure that the restaurant is staffed for all shifts


Job Qualifications
College degree in hospitality management or acceptable experience in the industry.
Valid Food Handler Certificate required.

•Minimum of 10 years in the hospitality industry, with 5 years of management experience.
•Excellent communication skills with customers and employees.
•Knowledge of computer applications (MS Word, MS Excel, Restaurant Applications)
•Complete understanding of creating and performing to operating budgets.
•Ability to read and interpret safety rules, operating and maintenance instructions.
•Knowledge and experience in restaurant management.
•Excellent oral communication skills required.
•Positive interpersonal skills required.
•Must speak English fluently and be able to write in English.

Additional Info:

MH (FW) Restaurants LLC - Franchisee of First Watch