IT Field Specialist in Bradenton, FL at First Watch Restaurants

Date Posted: 4/28/2022

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    8725 Pendery Place
    Bradenton, FL
  • Experience:
    Not Specified
  • Date Posted:
    4/28/2022
  • Restaurant
    *First Watch Corporate Office

Job Description

The IT Field Specialist will be the primary resource in the installation of all IT systems on site at new restaurants. This is including but not limited to Point-of-Sale (POS), Wi-Fi \ LAN \ WAN, Computer hardware and other IT systems supporting a restaurant environment. The New Restaurant Opening Installer travels frequently and works independently in a fast-paced, dynamic environment, supported by a team of remote partners. While most of the work will be performed during the business week, there will be times when overnight and weekend work may be required. Accurate, timely and professional communication is key to success in this role.

Essential Job Duties and Responsibilities

The essential functions in this job description are not all-inclusive of this position’s duties and responsibilities.  Reliable and dependable attendance is required.

  • Plan, stage, configure, ship, install and test all applicable IT system components as required for new restaurant opening
  • Substantial travel is required, up to 70% of work will be on the road with travel by air and car to different regions in the US
  • Install Point of Sale (POS) hardware including but not limited to, POS terminals, cash drawers, scanners, payment terminals, printers, Kitchen Display Systems (KDS), LAN\WAN\Wi-Fi networking equipment, computer systems, and other equipment as required and approved by IT and Operations leadership
  • Test all systems to confirm functionality, troubleshooting toward full resolution of any issue that is discovered with dedicated remote IT support resources
  • Analyze problems relative to the installation work and offer solutions
  • Maintain routine communication with internal and external project managers, development resources, as well as local operators to keep up to date on scheduled assignments and changes
  • Provide active “Go Live” Support from restaurant training until opening day
  • Pull, terminate, and test low voltage cabling as needed, following established safety guidelines
  • Create detailed project documentation and close out of the assigned projects
  • Provide detailed feedback and recommendations for continuous process improvement and consistency in job execution
  • Perform clean-up of work-related debris and assure the site is left clean status which includes, but is not limited to, floors, work surfaces, ceiling tiles and all areas of the work environment within the restaurant
  • Technology generalist with the ability to follow checklists and configuration guides to ensure successful implementation and operation of restaurant technology

Leadership Responsibilities and Reporting

The IT Field Specialist reports to the Sr. Director Restaurant Technology and provides direct support to this position as well as the other technology leaders.  This role provides ongoing support to all FW employees but specifically our Operations team. 

Qualifications

  • High School Diploma or GED
  • Strong knowledge of networking, ethernet networking, testing and terminations
  • Experience working in restaurant, retail or related customer facing industry
  • Experience with Point-of-Sale Systems
  • Experience working with basic hand tools and drills
  • This position will require consistent weekly travel 
  • Valid driver’s license and ability to meet age-related requirements for rental care agreements

Other Key Qualifications

  • Strong prioritization, follow-through, organization, attention to detail and time management skills
  • Able to handle multiple tasks, balance priorities and meet competing tight deadlines with limited to no supervision
  • Strong interpersonal skills, supported by strong analytical and problem solving ability
  • Self-motivated and resourceful with an established bias for action and positive results
  • Team player with excellent interpersonal/communication skills across the organization
  • Dependable, flexible and professional demeanor
  • Able to work in a technical and end user facing capacity
  • Ability to travel to a variety of First Watch locations, arrive on time and remain until the job is completed
  • Ability to work flexible schedule and changing (including nights and weekends) to support the needs of the business

Additional Physical Requirements

  • Ability to stand on hard surfaces, walk, sit and drive for long periods of time
  • Physically demanding position with frequent lifting/installing of objects that weigh 60-75lbs with appropriate tools and assistance
  • Ability to bend, squat, kneel and reach above shoulder level while working
  • Frequent use of electric, cordless and hand tools
  • Frequent climbing and working at heights of up to 12 feet (e.g. ladders)
  • Able to perform repetitive simple grasping, fine manipulation, and pushing & pulling on a frequent basis
  • Able to continuously view paper and digital documents and computer hardware/equipment
  • Must be able to give & receive oral communication and discern color

First Watch is an equal opportunity employer.  In compliance with the Americans with Disabilities Act, First Watch will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.



Location: Home_Office