IT Support Desk Technician in Bradenton, FL at First Watch Restaurants

Date Posted: 5/13/2022

Job Snapshot

  • Employee Type:
  • Location:
    8725 Pendery Place
    Bradenton, FL
  • Experience:
    Not Specified
  • Date Posted:
  • Restaurant
    *First Watch Corporate Office

Job Description

Job Summary

The IT Service Desk Technician is part of an IT team and provides tier 1 IT support throughout the organization. IT Service Desk Technician’s primary role is providing technical support for software, hardware, database and applications, to employees and our restaurants by performing problem diagnosis and triage and providing timely solutions to the end-users remotely. We are looking for a team player who clearly communicates technical solutions in a professional manner; setup and install hardware and software; Active directory user administration, provide desk side assistance to users; documenting all support activities; and performing related work as required. First Watch Restaurants operate a support process 7 days week with peak days being the weekends.

Essential Job Duties and Responsibilities:

The essential functions in this job description are not all-inclusive of this position’s duties and responsibilities.

  • Works daily in an incident management application/ticketing system to ensure IT tickets are managed and resolved in a manner meeting or exceeding an internal SLA.
  • Provides prompt support to our user community in a professional and polite manner.
  • Manage Solarwinds RMM N-Central Tool.
  • Troubleshoot and resolve PC \ POS hardware, software and telecommunication issues in a timely and effective manner.
  • Office 365 end user support.
  • Third party applications install and support.
  • POS/Aloha support and escalation.
  • Vendor escalations and dispatch.
  • MS Office suite installation and support.
  • Ensure compliance with First Watch IT Policies and Procedures.
  • Perform tasks associated with daily opening checklist procedures as directed by IT Leadership


  • Associate’s degree in Information Technology or related field OR 4 years relevant work experience required.
  • Previous experience with an incident ticketing system.
  • Knowledge of MS Office products, Office 365, Azure AD, Windows AD, TCP/IP networks and network equipment.
  • NCR Aloha table service experience is strongly desired.
  • Restaurant IT support experience is strongly desired.
  • Ability to work evenings and on weekends.
  • Superior technical skills and understanding of basic PC networking, user administration, report development\creation and general structured data administration.
  • Experience with implementing VLANs
  • Technical Certification (A+, Net+, etc.)
  • Windows Server and Active Directory experience
  • Microsoft OneDrive/Sharepoint configuration and management
  • Microsoft Azure and Intune experience
  • Aloha and POS knowledge and support

Location: Home_Office