Server in Lee's Summit, MO at First Watch

Date Posted: 9/15/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/15/2021
  • Restaurant
    First Watch - Lees Summit

Job Description

  • The primary responsibility of a Server is to create a dining experience that encourages the customer to return to First Watch Restaurants. 
  • Provide friendly, responsive service to create an exceptional dining experience for all of our customers. 
  • Each server’s primary objective is to show our customers such a marvelous time; they will want to return again and again.
  •  Welcome and greet customers. 
  • Make all our customers feel comfortable and let them know you’re there to personally take care of them 
  •  Inform customers of specials and menu changes 
  •  Make recommendations you genuinely feel your customers will enjoy 
  •  Up-sell food & beverage items using suggestive selling technique 
  •  Answer questions regarding regions where food products come from, how food is prepared 
  •  Describe in detail tastes and textures 
  •  Answer questions about our food, beverages and other cafe functions and services. 
  •  Take food and beverage orders from customers, enter orders in our point-of-sale system which relays orders to the kitchen 
  •  Deliver food and beverages from kitchen to customers in a timely matter 
  • Perform side work at the start and end of each shift as required by service station assignment 
  •  Maintain clean service areas 
  •  Monitor and observe customers dining experience. Ensure customers are satisfied with the food and service. Respond promptly and courteously to any requests 
  •  Prepare final bill, present check to customer, accept payment, process credit card charges or make change (if applicable) 
  •  Be ready and willing to assist fellow servers as situations arise 
  •  Be ready and willing to assist bus person with clearing and resetting tables 
  • Thank customers for their visit and invite them to return 
  •  Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by management 
  •  Exercises Veto Power when picking up food for delivery to customers. 
  •  Anticipates the needs of customers, i.e., more coffee. Demonstrates “service” attitude with other staff and customers 
  •  Roll silverware as assigned on a daily basis Requirements: 
  •  Six months experience as a server in a comparable restaurant is, preferred 
  •  Have working knowledge of the predominant language(s) of our customers 
  • Punctuality with regular and reliable attendance 
  •  Honesty and integrity 
  •  Must be at least 18 years of age 
  •  Must be able to effectively communicate with customers, management and coworkers 
  •  Basic math skills – arithmetic – the ability to make change 
  •  Basic reading and writing skills 
  •  Multi-task oriented – ability to perform multiple job functions at one time 
  •  Follow workplace safety procedures Additional Requirements: 
  • Walk and stand throughout the entire shift 
  •  Continuously reach, bend, lift, carry, stoop, and wipe 
  •  Regularly lift up to 50 lbs. 
  •  Frequently wash hands 
  •  Moderate exposure to extreme temperatures • Must report to work in a neat, clean uniform and present a well-groomed, hygienic appearance 
  • The Server works with all levels of management and staff within the cafe. Additionally, positive professional contact with customers is required to provide an exceptional quest experience.