First Watch Assistant General Manager in Knoxville, TN at First Watch

Date Posted: 11/29/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    5144 North Broadway Street
    Knoxville, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/29/2020
  • Restaurant
    First Watch - Fountain City

Job Description

Capstone Concepts - Franchisee of First Watch
#capstoneconcepts

The Assistant General Manager’s primary purpose is to assist the General Manager in developing restaurant management and hourly staff to build and increase sales over the previous year and improve profitability, while ensuring employee and guest satisfaction, without compromising the integrity or culture of the concept.
A successful manager will demonstrate the following competencies required to achieve the desired “outcomes” from their contributions to the mission statement:

ESSENTIAL DUTIES:

Culture and Management:
1. Ensure daily time keeping is accurate.
2. Set standards so unit achieves a 95% or better health and Steritech inspection.
3. Follow weekly schedule. No overtime.
4. Be ready for white glove inspections.
5. Provide hands-on leadership when working in unit. Work positions and provide feedback daily.
6. Check weekly paperwork to ensure accuracy before it is turned into the office.
7. Ensure daily paperwork is completed. Follow up on DSR RED items to ensure we are meeting standard.
8. All produce and food orders completed on time. No more than 7 days on-hand food in the unit.
9. Handle all complaints in a manner that aligns with our culture of service.
10. Work with marketing on initiative rollouts and event preparation.
11. Create ways to increase No-Wait and Sunny Club sign ups.
12. Handle all complaints in a manner that aligns with our culture of service.
13. Write and execute a TTD list. The 12-24-36 hour rule.

Hiring:
14. Assist General Manager or Assistant General Manager in making sure all new hire processes are followed and paperwork is submitted to the office in a timely manner.

Training, Development, and Retention:
15. Ensure all policies and procedures around training for new hires are being followed.
16. Participate in certification of team members.
17. Develop Black Hat and Black Apron team members.
18. Develop your replacement.
19. Participate in bi-weekly manager meeting to set and enforce standards.
20. Ensure all team members follow Capstone Concepts’ uniform standard.

Terminations:
21. Complete all terminations per the Exit Interview process and submit to the office within a week of last day worked.

Financial:
22. Follow up and verify all cash deposits are made daily.
23. Ensure unit has proper supplies while maintaining period budget.
24. Audit re-fire report and daily checks to ensure no theft is happening.
25. Follow up on food cost issues and implement plans to be under gap by .6%.
26. Bi-weekly food inventory completed with unit manager. If Gap is greater than .7%, weekly food inventories completed.
27. Hit or exceed period budget.