First Watch Multi-Unit Manager in Knoxville, TN at First Watch

Date Posted: 6/22/2020

Job Snapshot

  • Employee Type:
  • Location:
    5144 North Broadway Street
    Knoxville, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Restaurant
    First Watch - Fountain City

Job Description

Capstone Concepts - Franchisee of First Watch

1.Ensure units are staffed with team members at all levels.
2.Perform second interview on all cooks and servers. Make recommendations for new hires.
3.Check People Matter daily for new hourly Employees.
4.Ensure all team members follow Capstone Concepts’ uniform standard.
5.Ensure proper orientations are being performed on all new hires. Follow the Capstone checklist and policy. Make sure all new hire paperwork is turned into the office.
6.Check termination paperwork. Make sure all reporting protocols were met. If a key holder leaves make sure door locks and safe codes were changed.
7.Develop Black Hats and Black Apron team members.
8.Set standards so all units achieve a 95% or better health and Steritech inspection.
9.Ensure all policies and procedures are being upheld in the units.
10.Provide hands on leadership when working in units. Work positions and provide feedback.
11.Participate in bi-weekly First Watch calls.
12.Follow up and verify all cash deposits are made daily. Verify safe balances every quarter.
13.Call units daily to coach manager on: Sales, labor, social media and daily plans.
14.Sign off on all invoices submitted to the office for payment.
15.Check weekly paperwork to ensure accuracy of, invoices, Safe Sign off, Tip out report, DSR, labor reports and anything else required by the office before it is turned in.
16.Hold bi-weekly manager meeting to set and enforce standards.
17.Check weekly schedules to ensure they are written correctly and posted on time.
18.Follow up on food cost issues and implement plans to be under gap by .6%.
19.Spot check period food inventories.

20.Perform period Unit Evaluations. Post on One Drive.
21.Be accessible to all unit management teams.
22.Run units through your teams. Continue to run your home unit to a high standard.
23.Develop a management team for future growth.
24.Hold LTO product training classes at the units before the product live date.
25.Hold managers accountable for hitting their budget guidelines.
26.Create ways to increase No-Wait and Sunny Club sign ups.
27.Handle all complaints in a manner that aligns with our culture of service.
28.Work with marketing on initiative rollouts and event preparation.
29.Ensure all team members are executing LSM and capturing any offerings or coupons properly.
30.Participate in writing yearly budgets with COO, Controller and management team.
31.Review P&Ls with team.
32.Participate in unit staff meetings.
33.Perform New unit openings using opening checklists.


•Can recite and explain Capstone Concepts Mission Statement, Motto and Philosophy
•5 Years management in a full-service restaurant
•3 Years at a GM level with a FirstWatch
•Proficient in Microsoft office products
•Hands on leadership style
•Valid driver’s license and insurance
•Motivate and develop team members
•Good written and verbal communication skills
•Time Management skills and able to multitask
•Ability to make good decisions and find alternative solutions

Additional Info: