Regional Director of Operations in Houston, TX at First Watch

Date Posted: 10/17/2020

Job Snapshot

  • Employee Type:
  • Location:
    11750 Katy Freeway
    Houston, TX
  • Job Type:
  • Experience:
    At least 4 year(s)
  • Date Posted:
  • Restaurant

Job Description

The Regional Director of Operations (RDO) is responsible for overall restaurant performance within an assigned area, generally 6 -8 restaurants depending on various factors. The RDO leads all area restaurant operations, local marketing initiatives, recruits, develops and coaches’ restaurant managers, builds sales and profit while maintaining high operating standards. They are also accountable for the success of the area by following FIRST WATCH guidelines, policies and procedures.

General Responsibilities
•Provide guidance and leadership in the delivery of outstanding guest experience, culinary operations, labor scheduling, inventory management, restaurant marketing and restaurant P&L.
•Plan, identify, communicate and delegate responsibilities throughout the area to ensure excellent operations are consistently achieved.
•Lead the area in the implementation of company initiatives by working with the Chief Operating Officer and Regional Support Team on action plans and timelines.
•Generate area sales growth by developing strategic short and long term marketing plans, ensuring the restaurants consistently deliver a positive guest experience, and executing local restaurant marketing initiatives.
•Constantly review area operations and related reports to identify problems, concerns and opportunities for improvement and implement solutions.
•Manage the area P&L by tracking expenses vs. annual budget, analyzing variances and initiating corrective action.
•Ensure the area follows First Watch operational policies and procedures.
•Develop area succession plan by evaluating open opportunities, assessing internal talent and leading recruiting efforts.
•Provide coaching and feedback to restaurant managers and assess performance on an ongoing basis.
•Partner with restaurant managers to set personal development goals in order to build their skills and abilities for career progression.
•Lead a positive team environment by recognizing and reinforcing individual and restaurant accomplishments.
•Challenges and inspires restaurant management team to achieve business results.
•Coach restaurant managers in team member recruiting, development, performance management, and retention in order to ensure the restaurant is properly staffed, turnover goals are met and succession planning is in place.
•Lead the area with integrity and knowledge that promotes the culture and beliefs of First Watch.
•Lead area succession planning by identifying talent internally and externally and developing that talent into restaurant leaders.


•Ability to achieve results through leadership and management of others.
•Strong leadership skills with the ability to coach and mentor restaurant managers.
•Must have experience in delegation, holding others accountable, business planning and communicating across a dispersed group of restaurant managers.
•Strong time management skills.
•Demonstrated expertise in hiring and staffing, training and the on-going management of a multi-lingual restaurant staff is required.
•Strong delegation experience including; holding others accountable, business planning and communicating across a dispersed group of restaurant managers.
•Ability to effectively handle and manage confidential and sensitive information.
•Ability to communicate clearly and concisely, both verbally and in writing.
•Demonstrated management of all applicable restaurant regulatory areas, to include: employee safety, food safety, HAACP, wage & hour, immigration, etc.

Additional Info:

Education and/or Experience
•Must be ServSafe certified
•4+years in a Multi Management position in an QSR / Casual Dining environment
•5 years of prior restaurant experience including strong single-unit performance and some experience leading/managing multi-unit initiatives.
•College Degree preferred.
•Must speak English fluently and be able to write in English.

MH (FW) Restaurants LLC - Franchisee of First Watch