Home Office Careers at First Watch

This individual will be responsible for tasks relative to leasing, real estate lease administration, reconciliation and property management of First Watch restaurants. This role will have heavy interaction with Landlords and partner with various First Watch Teams (Development Management, Real Estate, Facilities, Construction etc.).

The essential functions in this job description are not all-inclusive of this position’s duties and responsibilities.  Reliable and dependable attendance is required.

• Proficient understanding of leases, lease compliance or other governing documents.
• Oversee the management of 150 restaurant locations within First Watch’s portfolio of over 575+ locations. Responsibilities include but are not limited to lease negotiations, resolving property management issues; reviewing and reconciling monthly and year-end expenses; abstracting lease documents into leasing software; and billing Tenant Improvement Allowance.
• Develop and lead the negotiation strategy for approved sites. Work closely with legal counsel on the incorporation of all commercial terms into the lease and support the negotiation of legal terms within the lease. Collaborate and review materials with Real Estate, Design and Construction, and Legal team to identify and resolve potential concerns. Track needed due diligence materials referenced in the LOI and Lease.
• Review invoices and process escrow changes. (Rent, Operating Expenses, Utilities, etc). Ensure all charges are allowable per the lease, request and review backup documentation to reconcile accounts, resolve any discrepancies and negotiate for maximum cost savings while also maintaining a positive Landlord-Tenant relationship.
• Perform Annual Desktop Audit of Operating Expenses: Analyze the year-end reconciliation statement to ensure charges are billed in accordance with the lease.
• Property Management: Effectively communicate between internal terms and Landlord to reach a resolution.
• Process Estoppels, SNDA’s and Change of Ownership requests. Obtain pertinent supporting documents necessary. Process New Vendor Set-Up forms for New Restaurants and Landlord entity changes. Liaison between Landlord and accounting to obtain and verify required documentation. (W-9, ACH, Landlord Contact Form).
• Manage requests for Certificates of Insurance. Liaison between Landlord and Insurance Service Provider to rectify any discrepancies
• Bill for Tenant Improvement Allowance: prepare invoice and collect all required documentation. Track and monitor deadlines.
• Monitor the centralized email box and mail for the Asset Management team: Code and distribute emails and mail to appropriate. people. Respond to general inquiries. Prepare outgoing mail and overnight packages.Maintain physical lease files and monitor retention policy.
• Maintain electronic filing system (Dropbox) and leasing software (CoStar) with pertinent lease documents: Coordinate and circulate time-sensitive documents for signature.

• Bachelor's Degree in a related field is preferred or equivalent education and experience
• Five years of experience in Lease Administration/Asset Management
• Knowledge of lease administration databases desired (CoStar)
• Strong working knowledge of Microsoft Office suite, Smartsheets, Dropbox.
• Strong written and verbal communication skills, including the ability to present ideas and suggestions clearly and effectively
• Organizational Skills: ability to multi-task and prioritize assignments while delivering consistent, quality work
• Good analytical mind, strong financial acumen, ability to analyze and interpret complex lease clauses

First Watch is the leading Daytime Dining concept serving made-to-order breakfast, brunch and lunch using fresh ingredients. A recipient of hundreds of local “Best Breakfast” and “Best Brunch” accolades, First Watch's chef-driven menu rotates five times a year and includes elevated executions of classic favorites alongside specialties such as its Quinoa Power Bowl, Lemon Ricotta Pancakes, Chickichanga, Morning Meditation fresh juice and signature Million Dollar Bacon. After first appearing on the list in 2022 and 2023, First Watch was named 2024’s #1 Most Loved Workplace® in America by Newsweek and the Best Practice Institute. In 2023, First Watch was named the top restaurant brand in Yelp’s inaugural list of the top 50 most-loved brands in the U.S. In 2022, First Watch was awarded a sought-after MenuMasters honor by Nation's Restaurant News for its seasonal Braised Short Rib Omelet. First Watch operates more than 580 First Watch restaurants in 31 states. For more information, visitwww.firstwatch.com.

First Watch is an equal opportunity employer.  In compliance with the Americans with Disabilities Act, First Watch will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

The Brand Insights Analyst plays a pivotal role in driving data-driven decision-making and strategic initiatives. This position focuses on gathering and analyzing brand insights to understand customer behavior, preferences, and market trends. The Brand Insights Analyst collaborates closely with cross-functional teams to provide thought-partnership and actionable recommendations, enhancing marketing strategies, improving customer experiences, and driving business growth.

The essential functions in this job description are not all-inclusive of this position’s duties and responsibilities.  Reliable and dependable attendance is required.

• Conduct extensive research to gather and analyze customer insights and market trends within the restaurant industry
• Leverage primary and secondary research to constantly learn and uncover customer preferences and behaviors
• Monitor industry trends, emerging technologies, and competitive landscape to stay competitive on market dynamics and opportunities for growth
• Utilize a variety of research methodologies to collect data and uncover consumer preferences and behaviors
• Analyze large datasets using statistical techniques and data visualization tools to extract actionable insights and inform business decisions
• Develop and execute research projects, ensuring accuracy and integrity of data throughout the entire process
• Interpret research findings and present clear, concise reports and presentations effectively communicating findings to key stakeholders
• Provide strategic and data-driven recommendations to guide marketing campaigns, product development initiatives, and overall business strategies
• Work closely with cross-functional teams to integrate customer insights into various initiatives, including menu development, brand positioning, and customer experience enhancements

• Bachelor's degree in marketing, business, statistics, or a related field
• 1-3 years of experience in consumer insights, market research, or a similar analytical role, preferably within the restaurant or foodservice industry
• Strong analytical skills with proficiency in statistical analysis software and data visualization tools (e.g., Tableau, Power BI)
• Excellent data interpretation and storytelling abilities, with the capability to present complex findings in a clear and impactful manner
• Solid understanding of consumer behavior, market trends, and competitive landscape within the restaurant industry
• Proficient in Excel, PowerPoint, Surveying Software (e.g., Qualtrics, SurveyMonkey)
• Experience with Crunch.Io is a plus

First Watch is the leading Daytime Dining concept serving made-to-order breakfast, brunch and lunch using fresh ingredients. A recipient of hundreds of local “Best Breakfast” and “Best Brunch” accolades, First Watch's chef-driven menu rotates five times a year and includes elevated executions of classic favorites alongside specialties such as its Quinoa Power Bowl, Lemon Ricotta Pancakes, Chickichanga, Morning Meditation fresh juice and signature Million Dollar Bacon. After first appearing on the list in 2022 and 2023, First Watch was named 2024’s #1 Most Loved Workplace® in America by Newsweek and the Best Practice Institute. In 2023, First Watch was named the top restaurant brand in Yelp’s inaugural list of the top 50 most-loved brands in the U.S. In 2022, First Watch was awarded a sought-after MenuMasters honor by Nation's Restaurant News for its seasonal Braised Short Rib Omelet. First Watch operates more than 580 First Watch restaurants in 31 states. For more information, visitwww.firstwatch.com.

First Watch is an equal opportunity employer.  In compliance with the Americans with Disabilities Act, First Watch will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

The Creative Learning Producer is responsible for creating and producing videos that are focused on teaching the standards and procedures within our restaurants and home office.  In collaboration with the training team, this individual will combine technical skills with creativity to produce videos that are engaging, informative, and effective in delivering the intended educational content.

The essential functions in this job description are not all-inclusive of this position’s duties and responsibilities.  Reliable and dependable attendance is required.

• Understands the principles of visual storytelling and design as well as how to effectively communicate ideas through engaging content
• Produces diverse digital content: Create videos, podcasts, infographics, and more, optimizing for maximum reach and engagement
• Collaborates with subject matter experts and instructional designers to understand the overall objectives for each training video
• Determines the storyline and script for each video
• Directs and produces each video, including the shoot, editing, and adding graphics and special effects
• Ensures the video aligns with First Watch culture, vision and values
• Engages learners and facilitates understanding across different audiences and languages
• Coordinates and manages the production team, including videographers, in-restaurant talent, animators, voice-over artists, etc.
• Ensures the final video is of high quality and effectively conveys the educational message
• Revising and editing videos based on feedback from educators and learners
• Stays informed on trends and advancements in video production and education technology
• Utilizes time-saving tips and AI tools to enhance creative flow, focusing on ethical and practical use
• Gains proficiency in using various digital tools and platforms, enhancing the content creation process and making workflow more efficient
• Develop strategies for optimizing and promoting employee-facing digital content, ensuring maximum reach and engagement across all positions
• Monitors analytics and viewer feedback to gauge video effectiveness
• Supports an e-learning strategy with a focus on how to enhance operational skills and knowledge; use of video-based training, corporate LMS, and other technology trends in training
• Offers innovative ideas and creative solutions to enhance other training and employee development programs, ensuring they are engaging and effective
• Completes additional projects assigned by the leadership team in support of Human Resources and/or Operations Excellence
• Engages in projects across different departments to provide training expertise and support, ensuring consistency and quality in training materials and alignment with broader company initiatives and goals

• Bachelor’s degree in graphic art, digital film production, screenwriting, digital editing or visual effects
• Experience in the hospitality industry, with 3+ years of work in corporate training and/or human resources
• Knowledge of Digital Adoption Platforms, InDesign, SharePoint, Camtasia, and Articulate preferred, Premier Pro (or similar)
• Demonstrates advanced proficiency with Microsoft 365 applications, including SharePoint, and OneDrive, to effectively manage and collaborate on digital content creation and training initiatives.
• Audio/Podcast experience
• Excellent written, verbal communication and skills
• Project management: handles multiple tasks, balances priorities and meets tight deadlines
• Ability to travel 15-20% of the work week

First Watch is the leading Daytime Dining concept serving made-to-order breakfast, brunch and lunch using fresh ingredients. A recipient of hundreds of local “Best Breakfast” and “Best Brunch” accolades, First Watch's chef-driven menu rotates five times a year and includes elevated executions of classic favorites alongside specialties such as its Quinoa Power Bowl, Lemon Ricotta Pancakes, Chickichanga, Morning Meditation fresh juice and signature Million Dollar Bacon. After first appearing on the list in 2022 and 2023, First Watch was named 2024’s #1 Most Loved Workplace® in America by Newsweek and the Best Practice Institute. In 2023, First Watch was named the top restaurant brand in Yelp’s inaugural list of the top 50 most-loved brands in the U.S. In 2022, First Watch was awarded a sought-after MenuMasters honor by Nation's Restaurant News for its seasonal Braised Short Rib Omelet. First Watch operates more than 580 First Watch restaurants in 31 states. For more information, visitwww.firstwatch.com.

First Watch is an equal opportunity employer.  In compliance with the Americans with Disabilities Act, First Watch will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

The Talent Logistics Specialist is responsible for creating memorable experiences and coordinating the logistics of talent events to include: attendee travel and scheduling, community partnerships, onsite meeting preparation, and related responsibilities. This position plays a crucial role in ensuring that an organization's talent-related programs run smoothly and effectively and supports the growth and development of our field leaders. This individual plays a critical role in creating memorable experience for First Watch team members and leaders.

The essential functions in this job description are not all-inclusive of this position’s duties and responsibilities.  Reliable and dependable attendance is required.

Talent Logistics:

• Identify suitable training venues, whether in-house or external, and managing logistics for on-site and off-site training.
• Ensure that all necessary equipment, materials, and resources are available for training sessions.
• Coordinate travel and accommodation arrangements for participants, if required.
• Organize catering services for talent department events, including meals and refreshments.
• Support key talent initiatives centered around employee recognition and promotions

Feedback and Improvement:

• Gather feedback from participants and presenters to assess the quality of talent programs.
• Use feedback and data to make improvements to the logistics and scheduling processes.

Documentation and Reporting:

• Maintain accurate records of activities, participant attendance, feedback, itineraries, feedback, expenses etc.
• Generate reports on the effectiveness and efficiency of talent initiatives for management and stakeholders.

Scheduling and Coordination:

• Develop and maintain a calendar to schedule talent-related sessions, workshops, and courses.
• Manage participant registration and enrollment processes for talent development programs.
• Coordinate with attendees and subject matter experts to align schedules and availability.
• Address scheduling conflicts and ensure smooth operations.

Onsite Meeting Preparation:

• Ensure training rooms are set up with the necessary equipment and materials, such as projectors, whiteboards, training materials, and technology.
• Provide technical support to presenters and participants during training sessions.
• Ensure the training venue is accessible to all participants, including those with special needs.

Community Partnerships:

• Identify and establish partnerships with external organizations and/or community groups to enhance talent development programs.
• Coordinate joint initiatives or events with partner organizations to expand resources and expertise.

Budget Management:

• Manage the budget allocated and expense reports for talent-related logistics and partnerships.
• Find cost-effective solutions for logistics, scheduling, and venue arrangements.

Learning Technology and Tools:

• Leverage learning management systems (LMS) and other technology platforms to manage content, track progress, and evaluate effectiveness.
• Stay updated on industry trends and best practices in talent development, incorporating innovative approaches into programs.

• High School Diploma or equivalent required. College-level degree in Human Resources, Hospitality, Event Management, or a related field is preferred.
• Proven experience in project management, talent development, or related roles, preferably in the restaurant industry or a similar environment.

First Watch is the leading Daytime Dining concept serving made-to-order breakfast, brunch and lunch using fresh ingredients. A recipient of hundreds of local “Best Breakfast” and “Best Brunch” accolades, First Watch's chef-driven menu rotates five times a year and includes elevated executions of classic favorites alongside specialties such as its Quinoa Power Bowl, Lemon Ricotta Pancakes, Chickichanga, Morning Meditation fresh juice and signature Million Dollar Bacon. After first appearing on the list in 2022 and 2023, First Watch was named 2024’s #1 Most Loved Workplace® in America by Newsweek and the Best Practice Institute. In 2023, First Watch was named the top restaurant brand in Yelp’s inaugural list of the top 50 most-loved brands in the U.S. In 2022, First Watch was awarded a sought-after MenuMasters honor by Nation's Restaurant News for its seasonal Braised Short Rib Omelet. First Watch operates more than 580 First Watch restaurants in 31 states. For more information, visitwww.firstwatch.com.

First Watch is an equal opportunity employer.  In compliance with the Americans with Disabilities Act, First Watch will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

The Senior Auditor will assist the Sr. Internal Audit Manager with the execution of the SOX program by attending and updating process narratives and walkthroughs as well as testing the effectiveness of internal controls over financial reporting.  This position also includes collaborating with the Sr. Internal Audit Manager to define and execute audit test procedures, prepare audit reports, and proactively monitor the status of outstanding issues. The Senior Auditor will need to be able to work and communicate effectively with numerous stakeholders across the company.

The essential functions in this job description are not all-inclusive of this position’s duties and responsibilities. 

• Assist process owners in the preparation and on-going maintenance of SOX process documentation, including narratives and Risk & Control Matrices (RCM).
• Ensure SOX controls are designed and operating effectively through testing of in-scope business processes.
  • Perform walkthroughs with process owners; document and assess results to ensure adequate control design and identification of “key” controls;
  • Conduct audit testing to ensure key controls are operating effectively and evidenced appropriately; and,
  • Identify process/control deficiencies, recommend remediation plan, and monitor remediation progress.
• Prepare workpapers that are accurate, complete, clear, concise, and well-organized.
• Collaborate with process and control owners for remediation of identified deficiencies, advising on internal control enhancements or process changes, as appropriate.
• Evaluate changes in process, people, and technology that may have an impact to internal control over financial reporting (may include process changes, new accounting pronouncements, and/or system implementations). Document SOX impact and provide controls guidance and training, as required.
• Support IA management in the preparation of SOX reporting.
• Work closely with cross-function teams including accounting, tax, treasury, payroll, information technology, and consultants to provide ongoing SOX support.
• Serve as SOX contact for coordination with external auditors related to SOX IA testing requests.
• Support other internal audit related projects as assigned.

• Bachelor’s Degree with a concentration in Accounting/Finance
• Minimum 3 years of relevant experience related field (internal audit, corporate accounting, public accounting, etc.)
• CPA or CIA a plus
• Solid understanding of accounting theory and principles
• Excellent oral and written communication skills; well-developed interpersonal skills, including the ability to challenge; ability to rapidly assimilate knowledge of processes and systems and develop relationships with stakeholders
• Strong organizational and time management skills; ability to independently complete and manage multiple assignments with varying deadlines
• Excellent attention to detail and strong problem-solving skills
• Ability to prepare and articulate objective, defensible, fact-based information
• Proficient in Microsoft Office applications
• Experience with Great Plains preferred

First Watch is the leading Daytime Dining concept serving made-to-order breakfast, brunch and lunch using fresh ingredients. A recipient of hundreds of local “Best Breakfast” and “Best Brunch” accolades, First Watch's chef-driven menu rotates five times a year and includes elevated executions of classic favorites alongside specialties such as its Quinoa Power Bowl, Lemon Ricotta Pancakes, Chickichanga, Morning Meditation fresh juice and signature Million Dollar Bacon. After first appearing on the list in 2022 and 2023, First Watch was named 2024’s #1 Most Loved Workplace® in America by Newsweek and the Best Practice Institute. In 2023, First Watch was named the top restaurant brand in Yelp’s inaugural list of the top 50 most-loved brands in the U.S. In 2022, First Watch was awarded a sought-after MenuMasters honor by Nation's Restaurant News for its seasonal Braised Short Rib Omelet. First Watch operates more than 580 First Watch restaurants in 31 states. For more information, visitwww.firstwatch.com.

First Watch is an equal opportunity employer.  In compliance with the Americans with Disabilities Act, First Watch will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

The Director of Operations is responsible for supporting the mission, vision and values of First Watch through all that he/she does in their role every day. The DO’s primary purpose is to develop General Managers and restaurant management teams to build and increase sales over the previous year and improve profitability, while ensuring employee and guest satisfaction, without compromising the integrity or You First culture of the concept. The Director of Operations is responsible for the success of all First Watch operations within their span of control (5-8 direct reports and 200-300 employees).

• Leads operational activities for a group of First Watch Restaurants by performing the following in accordance with Company guidelines regarding management development, sales, and profitability, planning and customer and employee relations
• Trains, coaches and develops General Managers and Operations Managers, through timely performance and observation feedback and evaluations
• Follows up on training of MIT's/CAFE’s and hourly employees. Works closely with the Training General Manager to monitor progress
• Ensures development of Operations Managers within compliance of the FW management development programs
• Through effective manpower planning executes the continuous development of the management team and ensures timely and cost effective recruitment of restaurant level management and their training within First Watch
• Ensures the maintenance of a safe and harassment free workplace in all restaurants
• Takes quick and responsible action in solving problems and able to uses reason when dealing with individual or staff performance based issues to include personality conflicts
• Develops for prior approval and then meets or exceeds the area’s budget, including capital investments, General and Administrative expenses
• Promotes First Watch outside the restaurant

• Bachelor’s degree or equivalent – concentration in food & beverage, business, marketing or management is preferred
• Five to seven years of progressive leadership experience in multi unit restaurant industry operations
• Proven track record of achieving results and building & maintaining successful teams
• Passion for providing excellent service and quality
• Ability to partner and build relationships while demonstrating leadership and integrity and promoting team success
• Extensive knowledge of the principles, procedures, and best practices in the industry
• Ability to work well under pressure in a fast paced, dynamic environment
• Valid driver's license and ability to travel frequently within assigned market

First Watch is the leading Daytime Dining concept serving made-to-order breakfast, brunch and lunch using fresh ingredients. A recipient of hundreds of local “Best Breakfast” and “Best Brunch” accolades, First Watch's chef-driven menu rotates five times a year and includes elevated executions of classic favorites alongside specialties such as its Quinoa Power Bowl, Lemon Ricotta Pancakes, Chickichanga, Morning Meditation fresh juice and signature Million Dollar Bacon. After first appearing on the list in 2022 and 2023, First Watch was named 2024’s #1 Most Loved Workplace® in America by Newsweek and the Best Practice Institute. In 2023, First Watch was named the top restaurant brand in Yelp’s inaugural list of the top 50 most-loved brands in the U.S. In 2022, First Watch was awarded a sought-after MenuMasters honor by Nation's Restaurant News for its seasonal Braised Short Rib Omelet. First Watch operates more than 580 First Watch restaurants in 31 states. For more information, visitwww.firstwatch.com.

First Watch is an equal opportunity employer.  In compliance with the Americans with Disabilities Act, First Watch will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

The Brand Operations Specialist is a natural people connector, working cross-functionally to support strategic brand initiatives. Initiatives will include strategic culinary, menu and marketing projects and will require coordination between those departments as well as the Supply Chain team. They are responsible for maintaining and building upon First Watch’s menu platform, including proper launch and execution of Core and LTO Menus, management of internal timelines, ensuring accuracy of all printed menus, production and distribution. This person is a collaborative team player and is energized by creating processes to better support our internal, cross-functional teams and our restaurant operators. This position is based in the First Watch Home Office in Bradenton, FL, with travel up to 20% of the time.

The essential functions in this job description are not all-inclusive of this position’s duties and responsibilities.

• Supports the cross-functional menu rollout process from conception to completion in conjunction with Culinary, Brand and Supply Chain teams as well as other departments within the Home Office.
• Assists with the menu versioning and pricing process
• Aligns resources within the Culinary, Brand, Quality Assurance Food Safety and Supply Chain teams to streamline project management and deliver initiatives to the Ops Excellence team
• Manages and prioritizes the development and execution of menu projects that will include working with external partners, proofreading, creating distribution lists based on versioning and managing menu deliveries
• Supports menu innovation and implementation in partnership with culinary and operations through regional pilots and tests to solve business needs and when successful, supports systemwide rollouts for new menu initiatives
• Develops key messaging for internal audiences, in partnership with the training team or operations excellence teams, regarding certain brand operations initiatives and rollouts

• At least 2 years of marketing, PR, menu-related or First Watch experience
• BA/BS in Marketing, Advertising, Public Relations or a related field (Experience in print production preferred)
• Strong organizational, project and time management skills, a keen eye for detail and a passion for maintaining brand excellence
• The ability to work in a fast-paced, dynamic environment with competing priorities and have a strong understanding of the Brand, Marketing and Culinary side of the business
• Must be able to effectively work in a team environment with a natural inclination toward motivating and encouraging others
• Excellent oral and written communication skills to all levels; from hourly employees to senior management
• Demonstrate a spirit of hospitality, gumption and maintain a positive presence
• Demonstrate leadership management, leading by example and acting as a “brand ambassador”
• Proficient in MS Office (focus on Outlook, Word, Excel, PowerPoint) and basic math

First Watch is the leading Daytime Dining concept serving made-to-order breakfast, brunch and lunch using fresh ingredients. A recipient of hundreds of local “Best Breakfast” and “Best Brunch” accolades, First Watch's chef-driven menu rotates five times a year and includes elevated executions of classic favorites alongside specialties such as its Quinoa Power Bowl, Lemon Ricotta Pancakes, Chickichanga, Morning Meditation fresh juice and signature Million Dollar Bacon. After first appearing on the list in 2022 and 2023, First Watch was named 2024’s #1 Most Loved Workplace® in America by Newsweek and the Best Practice Institute. In 2023, First Watch was named the top restaurant brand in Yelp’s inaugural list of the top 50 most-loved brands in the U.S. In 2022, First Watch was awarded a sought-after MenuMasters honor by Nation's Restaurant News for its seasonal Braised Short Rib Omelet. First Watch operates more than 580 First Watch restaurants in 31 states. For more information, visitwww.firstwatch.com.

First Watch is an equal opportunity employer.  In compliance with the Americans with Disabilities Act, First Watch will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

The Customer Support Manager oversees the daily functions of the Customer Support team, ensuring efficient and quality support. This role manages the Customer Support Specialists and monitors First Watch's customer support efforts to ensure satisfaction, retention, and loyalty. Additionally, the manager actively partners with operations and other business departments to maintain effective partnerships and resolves escalated customer issues, with decisions supporting First Watch’s “You First” mission. The ideal candidate has proven expertise in building support teams, creating process documentation, and strong proficiency in customer support and retention.

The essential functions in this job description are not all-inclusive of this position’s duties and responsibilities.  Reliable and dependable attendance is required.

• Oversee the Customer Support team, ensuring prompt support is provided to our customer community in a professional and polite manner
• Hire, train and develop strong and team-oriented Customer Support team members
• Perform regular one on one meetings with direct reports focused on developing and growing individuals and ensuring team and company goals are met or exceeded
• Maintain documentation on all support procedures, opening checklists and standards
• Communicate regularly with management to ensure projects and objectives are prioritized and completed on time
• Manage the end-to-end customer support process for all customer touchpoints including email, reputation management, traditional mail and phone correspondence
• Manage New Restaurant Opening (NRO) set up for corporate restaurants
• Lead community management on social media channels, including but not limited to Facebook and Instagram
• Provide local Marketing support, helping to fulfill sponsorships and donation requests when appropriate

• Bachelor’s degree or equivalent experience required
• 3-5 years of substantial restaurant or hospitality experience, preferably in a management role
• Effective, people-centered leadership skills
• Demonstrate a spirit of hospitality, customer service orientation and maintain a positive presence
• Demonstrate a “brand ambassador” orientation
• Strong organizational, priority management, problem-solving and critical thinking skills
• Effective oral and written communication skills to all levels; from hourly employees to senior management
• MS Office (Outlook, Word, Excel and PowerPoint)

First Watch is the leading Daytime Dining concept serving made-to-order breakfast, brunch and lunch using fresh ingredients. A recipient of hundreds of local “Best Breakfast” and “Best Brunch” accolades, First Watch's chef-driven menu rotates five times a year and includes elevated executions of classic favorites alongside specialties such as its Quinoa Power Bowl, Lemon Ricotta Pancakes, Chickichanga, Morning Meditation fresh juice and signature Million Dollar Bacon. After first appearing on the list in 2022 and 2023, First Watch was named 2024’s #1 Most Loved Workplace® in America by Newsweek and the Best Practice Institute. In 2023, First Watch was named the top restaurant brand in Yelp’s inaugural list of the top 50 most-loved brands in the U.S. In 2022, First Watch was awarded a sought-after MenuMasters honor by Nation's Restaurant News for its seasonal Braised Short Rib Omelet. First Watch operates more than 580 First Watch restaurants in 31 states. For more information, visitwww.firstwatch.com.

First Watch is an equal opportunity employer.  In compliance with the Americans with Disabilities Act, First Watch will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.